Ace Trading & Management Services Pte. Ltd believes in protecting your privacy and our policy which contains information on the collection, use and disclosure of your personal data that is in compliance with The Personal Data Protection Act or “PDPA” (2012).
What is Personal Data?
Personal data (“Personal Data”) refers to all and any information relating to you obtained by us in the course of and as a result of the provision of any products and services by us to you. Such Personal Data includes but not limited to your name, mailing address, telephone number(s) and personal email address and NRIC number.
The list is not exhaustive and apart from personal data above, we may collect other types of information which is not linked to a specific individual and is anonymous such as, website visitors and number of website users using a particular service in order to improve our customer service to you.
Purpose for Collection
Generally, we collect Personal Data from customers, prospective customers, suppliers etc. for purposes relating to the products and services we offer or require. These purposes include, but are not limited to:
responding to your enquiries regarding the products and any other services we offer
receiving feedback and dealing with complaints
processing orders and administering accounts
providing customer support
offering you updated marketing and promotional packages you can benefit from, including products and services offered by our selected partners
research and surveys
meeting regulatory and legal obligations
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices.
Ace Trading & Management Service Pte. Ltd. does not sell or rent your personal information to any third parties. Your personal information may be shared with current or future Ace Trading & Management Services Pte. Ltd. entities or subsidiaries, legal and financial institutions and will undertake to respect any individual’s rights to privacy and in compliance with PDPA through restricted access and anonymsing the data
Collection of Information
Certain information may be collected from you when you navigate through Ace Trading & Management Pte. Ltd. or AceNuwara website and online store. Upon accessing the website a “cookie” will be sent to your Web browser in order to facilitate and customise your use of the Website and online store. (A “cookie” is a small data text file stored in the hard drive of your computer (if you permit), which can be retrieved to identify you through the websites and online store). It maybe erased once you exit your web browser or shut down your computer. The information collected by such cookies is needed to improve navigation and to collect aggregate information.
Ace Trading & Management Services Pte. Ltd. collects information that is required to serve you better and we take significant care in not acquiring information about Children who are less than 12 years old. We value the relationship with our customers and we are committed to responsible information-handling practices. If you have questions about our privacy policies, please contact us at firstname.lastname@example.org
How long do we keep your personal data?
We will keep Personal Data only as long as the purpose for which your personal data was collected is still being served and the retention is still necessary for legal or business purposes. We will take all reasonable steps to ensure that all Personal Data is destroyed, permanently deleted or anonymised if it is no longer required for those Purposes.
Ace Trading & Management Services Pte. Ltd. takes stringent measures to ensure the confidentiality and security of the identifiable personal information transmitted (if necessary) and to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction of the personal data.
In compliance with the Personal Data Protection Act “PDPA 2012”, Ace Trading & Management Services Pte. Ltd. seeks your clear consent on the use and disclosure of your personal data for the purpose in order to process your order, respond to your inquiry and to provide you with specific product information or offers and to maintain your particulars on our customer database.
Withdrawal of Consent
An individual may withdraw his consent for the collection, use or disclosure of personal data by giving Ace Trading & Management Services Pte. Ltd. reasonable notice by sending a written request (a) by email to the Privacy Officer at email@example.com or (b) to the address (1E SENOKO CRESENT, SINGAPORE (758287)). Ace Trading & Management Services Pte. Ltd. shall inform the individual of the likely consequences of the withdrawal of the consent.
Ace Trading & Management Services Pte. Ltd. will cease to collect, use or disclose the personal data upon such withdrawal unless otherwise permitted or required by the PDPA or other applicable laws and regulations.
Access and Correction
You have the right to access information held about you by us and, if the details are inaccurate, you may request that the data shall be amended and we may charge an administrative fee for these services. In exceptional circumstances, we reserve the right to deny you access to your personal data and may provide an explanation as required by applicable (legal or government) laws
For access or correction of your personal data, the completed endorsed copy of the access/ correction form must be forwarded to firstname.lastname@example.org or mail in to the above address.
Right to Amend our Online Privacy Statement